Replacement and maintenance of products

 

Exchange Policy

 

If you receive the goods, the quality of goods, you can contact us, but we do not provide replacement service for all products. Online shopping is that there will be any risk, and the risk borne by the customer needs, so as to protect consumer rights Ebuy customers, we have the perfect replacement services, but that in any case, will not be provided with any refund policy. Please will need a replacement within a specified period of mutual consultation or personal items sent to the address specified Ebuy; For mailing, the customer need to pay return shipping.

 

Please note:

- Ebuy receive back the replacement of goods, will take the verification of the product;

- Replacement is confirmed, you can only exchange for the same type of goods sold than the original amount of the purchase price higher, while the balance will need to pay the full complement. At the same time, if the corresponding original order shipping is non-refundable.

- Pictures and information for reference, merchandise will prevail in kind. Depending on the shooting in different lighting and display color problems may result in pictures of goods have a certain color, not a quality problem.

 

Warranty Policy

 

Individual electronic products and maintenance services, and original licensed enjoy the corresponding original electronic products more maintenance, maintenance products vary per year with effect from the date of receipt date.

 

Terms are as follows:

 

1. To protect the free services of the maintenance period, must present a valid maintenance certificate and a receipt of purchase / invoice original repair, or we do not have the right or the related aspects to provide maintenance services.

 

2. The warranty does not cover the following:

 

     any part of a) the products are broken, water stains, rust, corrosion, burning, bump, cracks, damaged, incomplete parts and other surface damage.

     b) man-made accidents, negligence, improper input voltage, improper installation or testing, unauthorized repairs or damage caused by the modification; improper use of the equipment or the equipment itself is not caused by the normal operation of the direct or indirect damage.

     c) the original warranty label is torn removed, altered or incomplete; and the product serial number must be the same on maintenance certificate (if applicable).

     d) at the discretion of the relevant service department can repair such products belong to the company or, as the case may be for customers replacement parts and accessories quoted separately, repair charges consent of the client, after replacing the damaged parts and accessories of the ownership of the the company.

     e) manufacturer's warranty original licensed electronic products are in accordance with the terms of their maintenance, has nothing to do with the company.

 

3. If the product or its parts have been discontinued, or is unable to repair damage to the product, the company has the right not to repair and replace other products to customers.

 

4. The maintenance service is only applicable to Hong Kong.

 

5. After the replacement of any damaged parts after, will belong to the Company, the Company will not be responsible for any repair scratches or damage caused by the shell.

 

6. Warranty Card is lost without pay on the reissue, please take good care and maintenance to require the production of this card and the official purchase invoice to the company repair inspection valid.

 

7. Non-certified products with outside maintenance on pay, any maintenance certificates issued by the firm or person, are not recognized by the Company.

 

8. Maintenance includes only hardware maintenance services, all frameworks, consuming parts such as chassis and auxiliary equipment are not included in the maintenance services.

 

9. Any dispute, the company has the final decision.